Shipping policy
Every order is prepared with care as part of your sleep ritual. We aim to ship your items as smoothly and quickly as possible. Each order is carefully packed to create a calming unboxing experience.
📦 Processing Time
- Orders are processed within 1–2 business days
- During launches or busy periods, processing may take slightly longer
- You’ll receive a confirmation email once your order has shipped
🚚 Shipping Timeframes (Australia)
Estimated delivery times after dispatch:
- Standard Shipping: 2–8 business days
- Express Shipping: 1–3 business days
Delivery times may vary depending on your location.
🌏 International Shipping
We currently ship within Australia.
International shipping may be available in the future.
📍 Tracking
Once your order has shipped, you’ll receive tracking details via email so you can follow your delivery.
💤 Split Shipments
If your order includes multiple items, they may occasionally be shipped separately to avoid delays.
There is no additional cost for split shipments.
⚠️ Delivery Delays
While we do our best to ensure timely delivery, Help Me Sleep is not responsible for delays caused by:
- Postal carriers
- Weather events
- Busy seasonal periods
- Incorrect shipping details
🏠 Incorrect Address
Please double-check your address before completing checkout.
We cannot guarantee changes once an order has been processed.
If an order is returned to us due to incorrect address details, additional shipping fees may apply.
📦 Lost or Damaged Parcels
If your order arrives damaged or appears lost, please contact us within 48 hours and we’ll assist you promptly.
If you have any questions about your delivery, reach out — we’re here to help your sleep ritual arrive safely.